Payments & Policies
(the way we work)

BUILDING YOUR ITINERARY:
Our clients have all different requests and in most cases, we have to design custom-made itineraries. We understand that you may ask for changes (hotels, itinerary etc) after our proposal, and we are happy to help you design your perfect trip! However, we may ask for a deposit after a few changes, as we can’t proceed to too many changes and keep on working on your trip without having a guarantee that you will book your trip with us. At this point clients will decide to commit themselves to book with us or refuse it. If you wish to make a change once the itinerary is set and you have paid us a deposit, the only fee that will be charged is the penalty that might apply our providers in some cases. We won’t charge you anything for ourselves.

PRICES BREAKDOWN:
We do not give costs breakdowns. If we did so, that would cost us much big amounts of time and money and our costs would be higher, and so would our prices be! If you book with us, it will cost you an average of between 0 and a 10 % more than if you make all arrangements by yourself (if feasible!). We build our prices adding a reasonable amount on top of our costs.
We try to provide itineraries that suit your request, with many details and all what is/is not included in the rate we offer. With all these “ingredients”, people then have the choice and decide what is better for them: organizing their trip by themselves or rely in our expertise and experience.

PAYMENT
A deposit of 30% of the total trip cost is required to guarantee your reservation upon acceptance of our proposal. The balance is due 30 days prior to the start date of departure. During Christmas time the balance is due 45 days before arrival.

CANCELLATION POLICY
For any cancellation received in our offices 30 days or more prior to your arrival, there is a full refund, minus deposits to our providers (hotels etc) that are not refundable, and a fee of US$150 or 10% of the entire cost of the trip, whichever is less. If the cancellation is received in our office between 29 to 15 days prior to scheduled arrival, there is a 50% refund, minus deposits. There will be no refund for cancellations made 14 or fewer days prior to the trip.
For groups, other payment and cancellation policies apply.

LIABILITY
Nicaragua Adventures assume no responsibility for loss, injury, delay, extra expense due to acts of God, weather, customs regulations, domestic and international flights delays, loss of baggage or delay and cost to send them to customer, strikes, wars or anything beyond our control. We act as an agent between the customer and all the providers (hotels, rental cars, restaurants, local flights companies, boats etc), and don’t assume any responsibility in case of provider’s failure. We reserve the right to change or cancel itinerary and choice of providers due to any emergency situations and do not assume the possible costs of such changes.
We recommend you to take cancellation insurance.

CANCELED TRIPS
In case we have to cancel a trip for any reason beyond our control, we assume no responsibility for any expenses incurred for air tickets, equipment, travel insurances, etc. In case of such a cancellation, customers will be notified as soon as possible and your deposit will be reimbursed.

INSURANCES
We highly recommend you to take a travel insurance to cover the following: luggage, medical expenses and evacuation in case of accident and sickness, etc. According to the location where you are at Medicare and evacuation can be long and difficult. We assume no responsibility for such expenses.
Note: With a deposit or full payment to our company, the client agrees with the above listed terms and conditions.